Cancellation policy and terms of service

1. SERVICE INFORMATION

  • Hotel pick-up: The client will be waiting for a maximum of 15 minutes from the agreed pick-up time.
  • Airport pick-up: Our driver will be waiting for you up to 1 hour after your flight arrival.
  • If the flight number provided is incorrect, the driver will wait for you up to 1 hour from the arrival time selected in your reservation.
  • For any queries or unforeseen circumstances, please contact the transport company’s customer service department at +34 603 421 767.

2. CANCELLATION POLICY

  • Modifications: You may modify your reservation at no cost, provided it is made more than 24 hours in advance and there is availability for the new date or time.
  • Cancellations:
    • If you cancel more than 24 hours prior to service, no cancellation fee will apply.
    • If you cancel less than 24 hours prior to the service, a charge of 100% of the reservation amount will be applied.

3. COMMUNICATION WITH THE CLIENT

Our company prioritizes fluid communication to ensure efficient management of pick-ups, whether at hotels, airports or other meeting points. The assigned driver will contact you directly to coordinate any details or solve any urgent problems.

4. LUGGAGE POLICY FOR TRANSFER RESERVATIONS

When booking a transfer, it is essential to provide accurate information about the amount and size of the luggage. If, at the time of service, the volume of luggage exceeds the capacity of the selected vehicle and prevents the transfer from being carried out, the reservation will be considered completed without the right to a refund. In order to avoid inconveniences, we recommend that you verify the capacity of the vehicle in advance. If in doubt, choose a larger vehicle or contact our team for assistance.

IN CASE OF INCIDENTS SUCH AS:

  • Failure to show up at the pick-up point.
  • Delays of more than 1 hour.

It is essential that you contact directly the customer service of the transport company at +34 603 421 767. We will be pleased to help you and solve any problem. We appreciate your trust and understanding. We strive to offer you the best experience in your transfer.